Frequently Asked Questions

Need more answers? Call (210) 599-7827 for fast and friendly service.

That will depend on the usage of your air conditioning equipment. Some of the things to consider are:

  1. Do you have pets?
  2. Do you have children?
  3. Do you have carpet?
  4. Do you smoke?

First, turn off your air conditioner to prevent any more water damage. The drain needs to be unclogged before you bring your air conditioner back online. If you need help clearing the line, please call Air Star so we can dispatch an experienced technician to take care of the problem for you.

The first thing to do is turn it off. Usually, once your unit freezes up, it can happen again. The biggest concern is causing further damage to your air conditioning equipment. Running your air conditioning unit while it is frozen can cause damage to the compressor, which in turn is a very costly repair. Call Air Star and we will be happy to dispatch an experienced technicians to take care of the problem for you.

Like your vehicles, cost-effective operation depends on proper air conditioner maintenance. Another common issue is poor insulation or bad ductwork. Call Air Star and we will be happy to dispatch an experienced technician to take care of the problem for you.

Your house may have improperly sized ductwork or holes in the ductwork. Also, there may be a lack of insulation in some of the rooms.

Manufacturers recommend a bi-annual inspection of your air conditioning and heating equipment.

You just made a major investment in your house by purchasing an air conditioning and heating system. By checking it out twice a year, you can rest assured that it will be operating at peak performance. Also, most units come with an extended part warranty. This means if a part goes out, it will be replaced under the part warranty. Why not have that done and keep the unit running properly?

You should look for a company that has a good reputation, marked vehicles, employees with uniforms, employees that are not paid on commission, an established office space, and insurance. These items will help you weed out fly-by-night companies. Beware of “free service call” companies. It costs money to come out to your home so they are trained to make sure they get the sale after the so-called “free service call.”

All A/C equipment is good. What matters is how well it is installed. At Air Star, we are directly trained by the manufacturer and we install the A/C equipment according to manufacturer’s specifications. We gravitate to quality manufacturers because they help us take care of our customers the Air Star way.

In the Greater San Antonio area, with proper maintenance, 10-12 years is a reasonable expectation. Air Star believes in making the A/C equipment last as long as possible.

In this world of constant technical advances, your options are numerous. The price of your A/C equipment will vary depending on the type of equipment you want or need. Call AirStar for a thorough, no-hassle review of your needs.

Older A/C units are simplistic with few components. They also tend to be very loud and inefficient. The major outdoor component that can fail is the compressor and indoors, the evaporator coil. Modern units are quieter and more efficient, but rely on computerized parts, like a modern vehicle.

Air Conditioner fail because of lack of maintenance. That can be as simple as not changing air filters regularly. If the air conditioner isn’t inspected annually, then any electrical component can fail.

We will diagnose your air conditioner or heater concerns and discuss repair options with you. Whenever possible, Air Star believes in repairing a unit before replacing it. If you decide the cost is too high for the repair and/or that the age of the equipment warrants a replacement, we will be happy to discuss those options with you.

Yes, we will do a pressure test with your existing equipment on the ductwork, which will tell us the condition of the design. We will also do a visual inspection to check for splits, kinks, and other problems with your ductwork.

When your Air Conditioner is not not cooling, technical expertise is not enough. Besides N.A.T.E. (North America Technical Excellence) certification, brand-specific training and years of experience, you can expect your service technician to show respect to you, your family, and your home. You can also expect up-to-date information on how to avoid service calls and on how to get the longest life from your system.

If it can be done safely and cost-effectively, AirStar always prefers to repair rather than replace. However, without exception, IF YOUR HEAT EXCHANGER IS CRACKED, YOU SHOULD REPLACE YOUR HEATER. A cracked heat exchanger will leak carbon monoxide into your home and can kill you.

Turning on your heater for the first time in winter can produce a burning smell. This is more prevalent on heat pumps when the electric heat turns on. However, if you feel the smell is making you feel uncomfortable or you think there may be a problem, please turn it off and call Air Star so we can dispatch one of our experienced technicians to take care of the problem for you.

Turn it off immediately and get everyone out of the house. If you feel better when you get fresh air, you need to have your system inspected before you use it. These are symptoms of carbon monoxide poisoning. It is far better to err on the side of caution and protect your family and yourself.

Properly inspected gas heaters are very safe. It is important to have the heat exchanger inspected every year before you use the heater. Having a good carbon monoxide detector is very crucial for your family’s safety.

This can be caused by many things. Usually, failure to start is a simple repair and can be fixed the same day. Occasionally, the repair is a major one. If so, Air Star can make this easy on you with our simple financing if you need it.

More questions? Call (210) 599-7827 for fast and friendly service.